1. How can I place an order?
You need to create your account in the Fiiuum App, enter your personal information, select the warehouse where the merchandise will be delivered (Los Angeles or San Diego, CA), enter the address and recipient's information in Mexico, input the merchandise details and type in the App, and make the corresponding payment.
Then, just drop off the merchandise at the selected warehouse, and the import and delivery process to the final destination begins.
2. Who can deliver the merchandise?
Once the payment is made, anyone with the order number can drop off the merchandise at either warehouse (Los Angeles or San Diego, CA). Any shipping company or carrier can also make the delivery.
3. Can I receive merchandise from Amazon, Alibaba, or another provider?
Yes. If the package arrives before payment is made, the merchandise will be held until the customer completes the order and payment through the Fiiuum App. Extra storage fees may apply.
4. Can I send multiple boxes in one order?
Yes. Make sure to specify this in the Fiiuum App’s quote tool.
5. What are the allowed dimensions for shipping merchandise?
There are no limits. You can send anything from a small box with electronics to full pallets with multiple boxes.
6. What is the maximum weight I can send?
There is no weight limit.
7. What type of merchandise can I send?
Electronics, appliances, perfumes and beauty accessories, clothing, footwear, furniture, art, household products, among others.
8. What type of merchandise is NOT allowed?
Live or dead animals, human remains or ashes, precious metal bars, cash, precious or semi-precious stones, cannabis and its derivatives, illegal goods like drugs or narcotics, firearms.
9. What kind of packaging should I use?
All merchandise should be in cardboard boxes and sealed with packing tape.
10. I don’t have boxes or packaging. Where can I pack my items?
Our warehouses have boxes of various sizes at very accessible prices. You can ask one of our representatives for a direct quote.
1. What information do I need to place an order?
You just need the destination info, category of merchandise, its dimensions and weight, and photos.
2. What happens after I pay for my order?
After quoting and paying through the Fiiuum App, the merchandise must be delivered to one of our warehouses (Los Angeles or San Diego, CA). We’ll take care of the rest.
3. I’ve already dropped off my package, what’s next?
We’ll import your merchandise as soon as possible. Once imported, it arrives at our Distribution Center in Mexico City and then heads to its final destination. You can track your orders through the Fiiuum App.
4. I made a mistake entering the information. Can I modify it?
At the moment, changes can only be made before the import process begins. Contact us by phone or at admin@fiiuum.com.
5. How can I cancel a paid order?
You must contact us by phone or at admin@fiiuum.com.
6. Where can I track my order?
You can track your order in the Fiiuum App and receive email notifications when your order status changes.
7. When should I get shipping insurance?
If the merchandise value exceeds $2,000 USD, getting insurance is cost-effective. For items worth less than $2,000 USD, the deductible might exceed the merchandise value.
8. What does the offered insurance cover?
Loss and/or physical damage directly caused by standard transit risks, including fires, lightning, explosions, collisions, rollovers, bridge collapse, sinking, looting, total theft with violence and/or assault.
9. I entered the wrong measurements. What happens now?
When your package arrives at our warehouse, we verify the dimensions and weight. If there's a discrepancy, the balance must be settled before continuing. Any credit will remain in your account.
10. The estimated delivery time has passed and I haven’t received my order. What can I do?
You may already see updated estimated times in your order status. For personalized assistance, contact us via phone or email at admin@fiiuum.com.
11. How long does it take to ship my order?
We commit to importing your merchandise within 5 business days of receiving it.
12. How long does it take for the package to reach its destination?
We commit to delivering the package within 10 business days of receiving it.
13. Why is my order delayed?
Sometimes, we rely on third-party delivery services, and final delivery depends on their schedules.
1. What if the merchandise arrives damaged?
If insured, a claim can be filed for a partial or full refund, depending on the case. If not insured, no claim or refund can be processed.
2. Can I change the delivery address?
Once the order has been imported, the delivery address cannot be changed.
3. Where can I get support if I have questions?
Customer service phone: +1 619-879-7074
4. Can the merchandise be returned?
Once imported, merchandise cannot be returned
1. What types of payments are accepted?
You can pay electronically with a credit or debit card through the Fiiuum App or via bank transfer by requesting the details from your representative.
2. Can I get a Mexican invoice?
No. The service is provided by a U.S.-based company.
3. Do you offer wholesale pricing?
Yes, starting at 10 pallets per month. Contact one of our advisors via phone or at admin@fiiuum.com to learn about our rates.El teléfono de atención al cliente es +1 6198797074.4.
4. Do you provide a customs form (pedimento)?
No, a customs form is not provided for each item.
1. Where are you located?
a. Los Angeles: Flex HQ – Warehouse 16, 3040 E 12th St, Los Angeles, CA 90023
b. San Diego: 2275 Michael Faraday Dr. Suite 3, San Diego, CA 92154
2. I forgot my password. What can I do?
If you're having trouble accessing your account or resetting your password, contact us by phone or at admin@fiiuum.com